الاستبدال والاسترجاع

Return and Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him by the store within seven days from the date of receiving the product, and he does not have the right to exchange the product after the seven days. 2- To exchange the product, the product must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before exchanging it to confirm its safety, and the consumer bears the shipping cost if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. Return and Refund Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product provided to him by the store within seven days from the date of receiving the product, and he does not have that right after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit, and the store has the right to inspect the product before returning it to confirm its safety. 3- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company, and if there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, CDs, or software that have been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software download products via the internet. Of course, we are happy to clarify our return and refund policy in our store. If you are dissatisfied with the product you received or ordered, you can return it within a period not exceeding 30 days from the date of receipt. The returned products must be in their original condition, unused, and undamaged, and must include all original packaging and accessories. If the products you want to return require shipping back to us, you must bear the shipping fees. The value of the returned product will be refunded after verifying its condition, and the amount will be refunded via the original payment method. If there is an error in the order or the product was damaged during shipping, we will bear all shipping costs and will refund the full amount. We believe that customer satisfaction is our priority, and we strive to ensure you have a comfortable and satisfactory shopping experience. Therefore, do not hesitate to contact our customer service team if you have any questions or inquiries about the return and refund policy.